What Patients Say, What Doctors Hear
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“Richardson’s narration is upbeat, with concern in her voice when necessary, matching the best-case scenario for a doctor’s voice. Her narration can shift in tone adeptly. As she discusses the medical jargon for death—‘expired’—her voice captures the absurdity of the euphemism, then becomes somber as she explains the fears behind the euphemism. One can occasionally even hear the lump in her throat as she reads a grim prognosis. Listeners may find this information useful for speaking with their own doctors.”
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Despite modern medicine’s infatuation with high-tech gadgetry, the single most powerful diagnostic tool is the doctor-patient conversation, which can uncover the lion’s share of illnesses. However, what patients say and what doctors hear are often two vastly different things.
Patients, anxious to convey their symptoms, feel an urgency to “make their case” to their doctors. Doctors, under pressure to be efficient, multitask while patients speak and often miss the key elements. Add in stereotypes, unconscious bias, conflicting agendas, and fear of lawsuits and the risk of misdiagnosis and medical errors multiplies dangerously.
Though the gulf between what patients say and what doctors hear is often wide, Dr. Danielle Ofri proves that it doesn’t have to be. Through the powerfully resonant human stories that Dr. Ofri’s writing is renowned for, she explores the high-stakes world of doctor-patient communication that we all must navigate. Reporting on the latest research studies and interviewing scholars, doctors, and patients, Dr. Ofri reveals how better communication can lead to better health for all of us.
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