Reviews on Downpour come from listeners in the Downpour app and on this website. Thumbs and reviews from both are shown together, so every rating you see is from a real Downpour customer.
What we publish
- Honest opinions about the audiobook and its narration, positive or negative.
- Reviews from listeners who haven’t finished the book, as long as they’re about the book.
- Criticism of the story, the writing or the performance.
We never remove or hide a review because it’s negative, and we apply these guidelines the same way to every rating.
What we remove
- Abuse, harassment, threats or hate, including personal attacks on authors or narrators.
- Spam, advertising, links and promotions.
- Personal information such as email addresses, phone numbers or order numbers.
- Major spoilers without a warning.
- Reviews that aren’t about this audiobook (for example delivery, billing or app problems; please contact support instead).
- Fake reviews, reviews from people who haven’t listened to or read the book, and reviews that were bought or rewarded on condition that they’re positive.
Rewards for reviews
Downpour may reward listeners for writing reviews (for example with credits). Rewards never depend on whether a review is positive or negative, and rewarded reviews follow the same guidelines as every other review.
How moderation works
New and edited written reviews are checked automatically (including by an AI model) and, when something looks wrong, by a person on our team. Automated checks can hold a review for a person to look at; a person makes the final call on anything borderline. Ratings without text are published straight away.
You can report a review you think breaks these guidelines with the Report link under it. Reports go to our team; they don’t remove a review on their own.
Verified listener
"Verified listener" means the reviewer has this audiobook in their Downpour library.
If your review wasn’t published
You can see your review’s status on the book’s page. Edit it to follow these guidelines and submit it again, or contact us if you think we got it wrong.
Questions? Email customercare@downpour.com.