Managing Knock Your Socks Off Service
Release:
08/01/2008
Release:
08/01/2008
Release:
08/01/2008
Runtime:
7h 27m
Runtime:
7h 27m
Runtime:
7h 27m
Unabridged
Quantity:
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Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Find and retain service-oriented people
Get to know customers intimately
Build a service vision
Train and coach
Create and maintain a service-management process that aligns people, systems, and customers
Involve and empower employees
Recognize and reward good performance
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Find and retain service-oriented people
Get to know customers intimately
Build a service vision
Train and coach
Create and maintain a service-management process that aligns people, systems, and customers
Involve and empower employees
Recognize and reward good performance
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Release:
2008-08-01
2008-08-01
2008-08-01
Runtime:
Runtime:
Runtime:
7h 27m
7h 27m
7h 27m
Format:
audio
audio
audio
Weight:
0.0 lb
0.53 lb
0.5 lb
Language:
English
ISBN:
9781596591882
9798200647842
9798200647859
Publisher:
Ascent Audio
Ascent Audio
Ascent Audio
Praise
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