How Words Can Change the Outcome of a Crisis Situation

How Words Can Change the Outcome of a Crisis Situation

By Judith Simon Prager, Ph.D.
Unabridged
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Prager shares many stories and practical examples of words that heal. She empowers us to be more effective in helping others in need as she explores the power of Verbal First Aidtm. She shares particular words and phrases that are most effective in assisting the healing process when someone is in fear, shock, stress, or trauma.