{"product_id":"book-kgcs","title":"Employees First, Customers Second","description":"\u003cb\u003eMORE THAN 100,000 COPIES SOLD\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eOne small idea can ignite a revolution just as a single matchstick can start a fire.\u003cbr\u003e\u003cbr\u003eOne such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.\u003cbr\u003e\u003cbr\u003eIn this candid and personal account, Vineet Nayar—HCLT's celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.\u003cbr\u003e\u003cbr\u003eBy doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to \u003ci\u003eBusinessWeek\u003c\/i\u003e, one of the twenty most influential companies in the world.\u003cbr\u003e\u003cbr\u003eChapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy.\u003cbr\u003e\u003cbr\u003eRefreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.","brand":"Ascent Audio","offers":[{"title":"Audiobook","offer_id":49683741016368,"sku":"BDkgcs","price":12.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49683740918064,"sku":"ZEkgcs","price":35.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49683740983600,"sku":"ZMkgcs","price":45.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/kgcs-cover.jpg?v=1763036957","url":"https:\/\/downpour.com\/products\/book-kgcs","provider":"Downpour","version":"1.0","type":"link"}