{"product_id":"book-hua5","title":"Can Your Customer Service Do This?","description":"\u003cb\u003eCustomer service done right is one of today's most powerful competitive advantages.\u003c\/b\u003e In \u003ci\u003eCan Your Customer Service Do This?\u003c\/i\u003e, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything \u003ci\u003eyou\u003c\/i\u003e need to know, about how to create a truly \u003cb\u003eFive-Star\u003c\/b\u003e customer service experience and use it to build sustainable bottom-line success.\u003cbr\u003e\u003cbr\u003eIn this book, you'll find the proven hands-on methods for:\u003cbr\u003e\u003cbr\u003e● \u003cb\u003eApplying the secret \"Gold Touch\" customer service method\u003c\/b\u003e that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement\u003cbr\u003e\u003cbr\u003e● Moving every customer systematically \u003cb\u003eup the loyalty ladder\u003c\/b\u003e—from disengaged to loyalty to becoming a vocal advocate, online and off\u003cbr\u003e\u003cbr\u003e● \u003cb\u003eTransforming your most angry, upset, \"I'll never use you again!\" customers into true company loyalists\u003c\/b\u003e via the scientifically proven principles of customer service recovery\u003cbr\u003e\u003cbr\u003e● \u003cb\u003eHarnessing the latest technology, including AI,\u003c\/b\u003e to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis\u003cbr\u003e\u003cbr\u003e● and more","brand":"McGraw Hill-Ascent","offers":[{"title":"Audiobook","offer_id":49352769306928,"sku":"BDhua5","price":12.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49352769339696,"sku":"ZEhua5","price":35.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49352769372464,"sku":"ZMhua5","price":45.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/hua5-Square-cover.jpg?v=1769753821","url":"https:\/\/downpour.com\/products\/book-hua5","provider":"Downpour","version":"1.0","type":"link"}