{"product_id":"book-hmze","title":"Difficult Conversations","description":"\u003cb\u003eThe 10th-anniversary edition of the \u003ci\u003eNew York Times\u003c\/i\u003e business bestseller-now updated with \"Answers to Ten Questions People Ask\" \u003c\/b\u003e \u003cbr\u003e\u003cbr\u003e We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you \u003ci\u003eGetting to Yes, Difficult Conversations\u003c\/i\u003e provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:\u003cbr\u003e\u003cbr\u003e\u003cb\u003e· \u003c\/b\u003eDecipher the underlying structure of every difficult conversation\u003cbr\u003e\u003cb\u003e· \u003c\/b\u003eStart a conversation without defensiveness\u003cbr\u003e\u003cb\u003e·\u003c\/b\u003e Listen for the meaning of what is not said\u003cbr\u003e\u003cb\u003e· \u003c\/b\u003eStay balanced in the face of attacks and accusations\u003cbr\u003e\u003cb\u003e· \u003c\/b\u003eMove from emotion to productive problem solving","brand":"Penguin Random House","offers":[{"title":"Audiobook","offer_id":49322969858352,"sku":"BDhmze","price":22.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/526230-hmze-Square.jpg?v=1733497014","url":"https:\/\/downpour.com\/products\/book-hmze","provider":"Downpour","version":"1.0","type":"link"}