{"product_id":"book-gz4g","title":"What to Say When Things Get Tough","description":"\u003cb\u003eBREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eLeonard S. Greenberger is a partner at one of today's most successful public relations firms. In \u003ci\u003eWhat to Say When Things Get Tough\u003c\/i\u003e, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum.","brand":"McGraw Hill-Ascent","offers":[{"title":"Audiobook","offer_id":49357066666288,"sku":"BDgz4g","price":19.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49357066699056,"sku":"ZEgz4g","price":39.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49357066764592,"sku":"ZMgz4g","price":45.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/gz4g-Square-cover.jpg?v=1769752655","url":"https:\/\/downpour.com\/products\/book-gz4g","provider":"Downpour","version":"1.0","type":"link"}