{"product_id":"book-gy8z","title":"LIGHTS! CAMERA! ACTION!","description":"\u003cp\u003eWhat would happen if you saw your customer-centric business as putting on a live show? \u003c\/p\u003e\u003cp\u003eIn theatre, what does it take to put on an award-winning performance each and every night? It takes an unrelenting focus on operational excellence and exceeding the guest's Experience Expectation. It means bringing teams together, unified towards a common goal, with all the resources and support in place. \u003c\/p\u003e\u003cp\u003eIt means being ready for SHOWTIME! \u003c\/p\u003e\u003cp\u003eLights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre uses the lessons of live theatre to pull back the curtain on organizational and leadership best practices, and to deliver real-world, focus-oriented strategies to drive operational excellence. \u003c\/p\u003e\u003cp\u003eThe framework delves into the foundational to the specific and puts a spotlight on practices and philosophies for leaders to script and direct, to ensure they put on show-stopping experiences that customers and staff deserve\u003c\/p\u003e\u003cp\u003eAre you ready\u003c\/p\u003e\u003cp\u003eIt's SHOWTIME?\u003c\/p\u003e","brand":"INAudio","offers":[{"title":"Audiobook","offer_id":49416197439792,"sku":"BDgy8z","price":25.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/gy8z-Square-cover.jpg?v=1773512402","url":"https:\/\/downpour.com\/products\/book-gy8z","provider":"Downpour","version":"1.0","type":"link"}