{"product_id":"book-gvdr","title":"The Four Factors of Trust","description":"\u003cb\u003eThe essential, data-driven blueprint to build trust in your organization.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eBuilding trust is your single greatest opportunity to create competitive advantage. With new data at its core, \u003ci\u003eThe Four Factors of Trust\u003c\/i\u003e gives you practical guidance to measure and build trust in the relationships that matter the most—with your customers, workforce, and partners.\u003cbr\u003e\u003cbr\u003eTrust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability.\u003cbr\u003e\u003cbr\u003eThese Four Factors make up Deloitte's HX TrustID, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustID to measure, predict, and build trust to earn lifelong loyalty—and elevate the human experience with your customers, workforce, and partners.\u003cbr\u003e\u003cbr\u003e With compelling stories from leading organizations—and practical applications in marketing and experience, cybersecurity, HR, sustainability (ESG), and operations and technology—\u003ci\u003eThe Four Factors of Trust\u003c\/i\u003e will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.","brand":"Ascent Audio","offers":[{"title":"Audiobook","offer_id":49356792234288,"sku":"BDgvdr","price":19.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49356792267056,"sku":"ZEgvdr","price":39.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49356792299824,"sku":"ZMgvdr","price":45.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/gvdr-cover.jpg?v=1763004498","url":"https:\/\/downpour.com\/products\/book-gvdr","provider":"Downpour","version":"1.0","type":"link"}