{"product_id":"book-g8hs","title":"Conversation Transformation","description":"\u003cb\u003eOne of the \u003ci\u003eNew York Post\u003c\/i\u003e's Top 10 Best Career Books of 2012\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eRepair communication breakdowns on the spot and drive positive results in every conversation\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eFailed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.\u003cbr\u003e\u003cbr\u003e\u003ci\u003eConversation Transformation\u003c\/i\u003e gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAWARENESS:\u003c\/b\u003e Learn to recognize an ineffective communication pattern the instant it occurs.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eACTION:\u003c\/b\u003e Use specific new strategies to turn the conversation in a better direction.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePRACTICE:\u003c\/b\u003e Engage in repeated, structured practice to turn those actions into new habits.","brand":"McGraw Hill-Ascent","offers":[{"title":"Audiobook","offer_id":49361671782704,"sku":"BDg8hs","price":19.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49361671848240,"sku":"ZEg8hs","price":39.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49361671913776,"sku":"ZMg8hs","price":45.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/g8hs-Square-cover.jpg?v=1769751782","url":"https:\/\/downpour.com\/products\/book-g8hs","provider":"Downpour","version":"1.0","type":"link"}