{"product_id":"book-ftjt","title":"Powerful Phrases for Dealing with Difficult People","description":"\u003cp\u003e\u003cstrong\u003eThe key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eMost of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves.\u003c\/p\u003e\u003cp\u003eCommunications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003ePowerful Phrases for Dealing with Difficult People\u003c\/em\u003e, Evenson shares practical and easy-to-use tactics such as:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each\u003c\/li\u003e\n\u003cli\u003eNonverbal communication skills to back up your words\u003c\/li\u003e\n\u003cli\u003eSample dialogues that demonstrate how phrasing improves interactions\u003c\/li\u003e\n\u003cli\u003eA five-step process for moving from conflict to resolution\u003c\/li\u003e\n\u003cli\u003e“Why This Works” sections that provide detailed explanations\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eButton-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts.\u003c\/p\u003e\u003cp\u003eWhen you do, you, your colleagues, and your company will be all the better for it!\u003c\/p\u003e","brand":"HarperCollins Christian","offers":[{"title":"Audiobook","offer_id":49359937863984,"sku":"BDftjt","price":23.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49359937995056,"sku":"ZEftjt","price":39.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49359938027824,"sku":"ZMftjt","price":45.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/ftjt-Square-cover.jpg?v=1777496497","url":"https:\/\/downpour.com\/products\/book-ftjt","provider":"Downpour","version":"1.0","type":"link"}