{"product_id":"book-fm9j","title":"I'll Be Back","description":"\u003cp\u003eHow do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.\u003c\/p\u003e\u003cp\u003eRenowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone's job. Customer service is not a department. It's not just for people on the front lines. It's the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It's the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eI'll Be Back\u003c\/em\u003e you will learn…\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to design and create an experience that gets customers to return, again and again\u003c\/li\u003e\n\u003cli\u003eThe one trackable trend that leaders must monitor every morning\u003c\/li\u003e\n\u003cli\u003eThe difference between repeat customers and loyal customers\u003c\/li\u003e\n\u003cli\u003eHow to build the I'll Be Back culture\u003c\/li\u003e\n\u003cli\u003eHow delivering an amazing customer experience is within the reach of every organization\u003c\/li\u003e\n\u003cli\u003eThe two simple words that are the secret to every customer service program\u003c\/li\u003e\n\u003cli\u003eWhy most \"loyalty programs\" fail to create customer loyalty\u003c\/li\u003e\n\u003cli\u003eHow to personalize the customer experience\u003c\/li\u003e\n\u003cli\u003eWhy setting up or expanding self-service and digital customer service choices are is a must, not an option\u003c\/li\u003e\n\u003cli\u003eTen loyalty killers that can terminate your relationship with your customers\u003c\/li\u003e\n\u003cli\u003eAnd much more!\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis book includes the must-have tools, tactics and strategies you need to get your customers to say, \"I'll be back!\"\u003c\/p\u003e","brand":"INAudio","offers":[{"title":"Audiobook","offer_id":49420192645424,"sku":"BDfm9j","price":4.46,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/fm9j-Square-cover.jpg?v=1773428169","url":"https:\/\/downpour.com\/products\/book-fm9j","provider":"Downpour","version":"1.0","type":"link"}