{"product_id":"book-fha2","title":"It Stops Now","description":"\u003cp\u003eHarassment and bullying at work can be a nightmare for managers. Nowadays, over-the-top behaviours have been replaced by more subtle, less observable actions. These are far harder to recognise, let alone deal with. Before you notice what's going on, morale and trust can be irreparably damaged, and key staff are resigning.But it doesn't need to be like that.This toolkit will help you:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eRecognise the passive-aggressive behaviours that could be undermining morale in your team - and how to deal with them.\u003c\/li\u003e\n\u003cli\u003eRespond with empathy to an employee who says 'I want to tell you about x, but I don't want you to do anything about it'.\u003c\/li\u003e\n\u003cli\u003eOutline the 5-stage ABCDE feedback model which helps you prepare and then give feedback to an employee who's been accused of harassment or bullying.\u003c\/li\u003e\n\u003cli\u003eTeach the 4-step BIFF process to your staff so they can address disrespectful behaviour before it becomes a problem.\u003c\/li\u003e\n\u003cli\u003eCarry out facilitated meetings between staff members to resolve complaints informally.\u003c\/li\u003e\n\u003cli\u003eCreate a respectful workplace culture where harassment and bullying incidents don't happen in the first place.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eNo two situations are the same.The toolkit outlines all the interventions, techniques and strategies that work for organisations and businesses, both large and small.\u003c\/p\u003e","brand":"INAudio","offers":[{"title":"Audiobook","offer_id":49426149212464,"sku":"BDfha2","price":15.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/fha2-Square-cover.jpg?v=1773404845","url":"https:\/\/downpour.com\/products\/book-fha2","provider":"Downpour","version":"1.0","type":"link"}