{"product_id":"book-f2es","title":"Crucial Confrontations","description":"\u003cp\u003e\u003cb\u003eThe authors of the \u003ci\u003eNew York Times\u003c\/i\u003e bestseller \u003ci\u003eCrucial Conversations\u003c\/i\u003e show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eDiscover skills to resolve touchy, controversial, and complex issues at work and at home-now available in this follow-up to the internationally popular \u003ci\u003eCrucial Conversations.\u003c\/i\u003e\u003c\/p\u003e  \u003cp\u003eBehind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly-and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly-sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003eCrucial Confrontations\u003c\/i\u003e teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:\u003c\/p\u003e  \u003cul\u003e \u003cli\u003eAn employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?  \u003c\/li\u003e\n\u003cli\u003eYour boss just committed you to a deadline you know you can't meet-and not-so-subtly hinted he doesn't want to hear complaints about it.  \u003c\/li\u003e\n\u003cli\u003eYour son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.  \u003c\/li\u003e\n\u003cli\u003eAn accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?  \u003c\/li\u003e\n\u003cli\u003eFamily members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.  \u003c\/li\u003e\n\u003cli\u003eA nurse worries about what to say to an abusive physician. She quickly remembers \"how things work around here\" and decides not to say anything.  \u003c\/li\u003e\n\u003c\/ul\u003e  \u003cp\u003eEveryone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. \u003ci\u003eCrucial Confrontations\u003c\/i\u003e teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship-and in fact, even strengthens it.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003eCrucial Confrontations\u003c\/i\u003e borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance-the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.\u003c\/p\u003e","brand":"McGraw Hill-Ascent","offers":[{"title":"Audiobook","offer_id":49394660606256,"sku":"BDf2es","price":19.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD [ZE]","offer_id":49394660639024,"sku":"ZEf2es","price":35.99,"currency_code":"USD","in_stock":false},{"title":"Audio MP3-CD [ZM]","offer_id":49394660704560,"sku":"ZMf2es","price":45.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/f2es-Square-cover.jpg?v=1779281620","url":"https:\/\/downpour.com\/products\/book-f2es","provider":"Downpour","version":"1.0","type":"link"}