{"product_id":"book-ez6s","title":"7 Tenets of Taxi Terry","description":"\u003cp\u003e\u003cb\u003eDefeat your company's greatest enemy: employee disengagement\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e7 Tenets of Taxi Terry\u003c\/i\u003e outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers you to make a tangible difference in your own life and the lives of your customers and contribute to overall health of the organization.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eScott McKain\u003c\/b\u003e has been recognized by \u003ci\u003eSocial Media Marketing Magazine\u003c\/i\u003e as one of the 50 most influential marketing authors on Twitter. A popular keynote speaker on creating more compelling customer connections, McKain is a member of the Professional Speakers Hall of Fame.\u003c\/p\u003e","brand":"McGraw Hill-Ascent","offers":[{"title":"Audiobook","offer_id":49386646405424,"sku":"BDez6s","price":19.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD [ZE]","offer_id":49386646438192,"sku":"ZEez6s","price":39.99,"currency_code":"USD","in_stock":false},{"title":"Audio MP3-CD [ZM]","offer_id":49386646470960,"sku":"ZMez6s","price":45.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/ez6s-Square-cover.jpg?v=1769748968","url":"https:\/\/downpour.com\/products\/book-ez6s","provider":"Downpour","version":"1.0","type":"link"}