{"product_id":"book-es3w","title":"Lead with Hospitality","description":"Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In \u003ci\u003eLead with Hospitality\u003c\/i\u003e, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: how \u003ci\u003emaking people feel welcome\u003c\/i\u003e fosters loyalty and keeps workers engaged with an organization's purpose; how \u003ci\u003eserving people with empathy\u003c\/i\u003e and \u003ci\u003ecompassion\u003c\/i\u003e sparks workers' highest productivity; how \u003ci\u003emaking people feel comfortable\u003c\/i\u003e encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity; and how \u003ci\u003emaking people feel significant\u003c\/i\u003e drives them to deliver their best work. He also shares specific, practical steps you can take to put these principles into action.\u003cbr\u003e\u003cbr\u003e Scott shows how to \u003ci\u003econnect\u003c\/i\u003e, \u003ci\u003eserve\u003c\/i\u003e, \u003ci\u003eengage\u003c\/i\u003e, \u003ci\u003ecoach\u003c\/i\u003e, and \u003ci\u003einspire\u003c\/i\u003e your peers, teams, and even your own leaders. \u003ci\u003eLead with Hospitality\u003c\/i\u003e is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.","brand":"Ascent Audio","offers":[{"title":"Audiobook","offer_id":49366790078768,"sku":"BDes3w","price":19.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49366790177072,"sku":"ZEes3w","price":39.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49366790209840,"sku":"ZMes3w","price":45.95,"currency_code":"USD","in_stock":true},{"title":"Audio CD [ZP]","offer_id":49366790242608,"sku":"ZPes3w","price":66.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/es3w-Square-cover.jpg?v=1782236583","url":"https:\/\/downpour.com\/products\/book-es3w","provider":"Downpour","version":"1.0","type":"link"}