{"product_id":"book-ee23","title":"People Love You","description":" Today, business organizations are finding it increasing  difficult to compete in a marketplace where everything looks  the same. In this environment customer service has become  the most important competitive differentiator for businesses. From  the customers standpoint service and the people who provide  that service is what makes a vendor unique. When you make customers  love you, you create an unbreakable bond that delivers long-term  growth and profit.  Far too many of todays books on customer service deal  with the mechanics and process of servicing customers, without  teaching account managers how critical interpersonal skills are in  creating real customer loyalty and competitive differentiation. The  fact is customers are not loyal to products, services, prices, or  companies. Instead, they are loyal to people they like, trust and  believe in. This book provides a practical, actionable and easy to  implement approach to building unbreakable emotional bonds with  customers that last a lifetime.   ","brand":"Ascent Audio","offers":[{"title":"Audiobook","offer_id":49428200489264,"sku":"BDee23","price":15.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49428201079088,"sku":"ZEee23","price":35.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49428201111856,"sku":"ZMee23","price":45.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/ee23-cover.jpg?v=1762981699","url":"https:\/\/downpour.com\/products\/book-ee23","provider":"Downpour","version":"1.0","type":"link"}