{"product_id":"book-edv0","title":"At Your Service","description":" This book relates to everyone who has ever been frustrated by  Customer service, or the lack of focus on employees and Customers  over the years.  Ultimately, this book will appeal to CEOs,  business owners, customer service professionals, or anyone who is  trying to learn more about why their own organization is not  functioning as they envision.        Not since the second industrial revolution has business seen  such change going on at once.  In the past 30 years we have  seen the technology revolution, but today we have a poor economy,  worker frustration, social media and the millennial generation  impacting business in new ways. There is an external power shift  happening in business as customers are taking companies' brand  messages away from marketing and PR. Trust of businesses is at or  near an all time low. Internally, CEOs seek to understand their  customers at all levels as they have a workforce who not only wants  to provide that understanding, they are demanding it.  There is change in the air. This book provides insights into how  customers are changing the landscape of business and what  businesses needs to do to respond in today's business world. We  will review the current state of business, then provide answers to  the new world we will experience.  Whether we realize it or  not, the revolution in business is upon us.  ","brand":"Ascent Audio","offers":[{"title":"Audiobook","offer_id":49372200173872,"sku":"BDedv0","price":19.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49372200206640,"sku":"ZEedv0","price":39.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49372200239408,"sku":"ZMedv0","price":45.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/edv0-cover.jpg?v=1762976650","url":"https:\/\/downpour.com\/products\/book-edv0","provider":"Downpour","version":"1.0","type":"link"}