{"product_id":"book-dgfu","title":"The Employee Experience","description":"\u003cb\u003eWant a profit-enhancing Customer Experience? Start with the Employee Experience.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003ci\u003eThe Employee Experience\u003c\/i\u003e helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises—collectively known as \"the Contract\"—and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.\u003cbr\u003e\u003cbr\u003e The data are unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth, and win the battle to keep the most talented personnel. Employees who have a fulfilling, rewarding work experience perform better, achieve more, and bring more value to the organization. \u003ci\u003eThe Employee Experience\u003c\/i\u003e teaches you how to leverage the full potential of your people to transform your future.","brand":"Ascent Audio","offers":[{"title":"Audiobook","offer_id":49377988608304,"sku":"BDdgfu","price":19.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49377988641072,"sku":"ZEdgfu","price":39.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49377988673840,"sku":"ZMdgfu","price":45.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/dgfu-cover.jpg?v=1762965832","url":"https:\/\/downpour.com\/products\/book-dgfu","provider":"Downpour","version":"1.0","type":"link"}