{"product_id":"book-d75m","title":"Transform Customer Experience","description":"\u003cb\u003eYour customers are your future.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eSmartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart.\u003cbr\u003e\u003cbr\u003e From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. \u003ci\u003eTransform Customer Experience\u003c\/i\u003e is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.\u003cbr\u003e\u003cbr\u003e \u003ci\u003eTransform Customer Experience\u003c\/i\u003e offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental, and non-profit environments.","brand":"Ascent Audio","offers":[{"title":"Audiobook","offer_id":49377353761072,"sku":"BDd75m","price":19.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD","offer_id":49377353793840,"sku":"ZEd75m","price":45.99,"currency_code":"USD","in_stock":true},{"title":"Audio MP3-CD","offer_id":49377353826608,"sku":"ZMd75m","price":45.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/d75m-cover.jpg?v=1762963244","url":"https:\/\/downpour.com\/products\/book-d75m","provider":"Downpour","version":"1.0","type":"link"}