{"product_id":"book-cc4v","title":"Customer Service Training 101","description":"\u003cp\u003eEmployees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhether you’re a manager, owner, or employee, \u003ci\u003eCustomer Service Training 101\u003c\/i\u003e gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCreate positive first impressions\u003c\/li\u003e\n\u003cli\u003eSpeak and write effectively\u003c\/li\u003e\n\u003cli\u003eListen attentively\u003c\/li\u003e\n\u003cli\u003eIdentify needs\u003c\/li\u003e\n\u003cli\u003eDevelop trust, establish rapport, and make customers feel valued\u003c\/li\u003e\n\u003cli\u003eConnect with people in person, on the phone, or via email or social media\u003c\/li\u003e\n\u003cli\u003eConfidently handle customer complaints\u003c\/li\u003e\n\u003cli\u003eAnd more\u003c\/li\u003e\n\u003c\/ul\u003eCustomer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.\u003cp\u003e\u003c\/p\u003e","brand":"Brilliance Audio","offers":[{"title":"Audiobook","offer_id":49382602604848,"sku":"BDcc4v","price":35.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD [10]","offer_id":49382602637616,"sku":"10cc4v","price":24.99,"currency_code":"USD","in_stock":false},{"title":"Audio CD [40]","offer_id":49382602670384,"sku":"40cc4v","price":24.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/cc4v-Square-cover.jpg?v=1773828496","url":"https:\/\/downpour.com\/products\/book-cc4v","provider":"Downpour","version":"1.0","type":"link"}