{"product_id":"book-bp00","title":"Driven to Delight","description":"\u003cp\u003e\u003ci\u003eNew York Times\u003c\/i\u003e bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eDriven to Delight\u003c\/i\u003e offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Brilliance Audio","offers":[{"title":"Audiobook","offer_id":49385708585264,"sku":"BDbp00","price":35.99,"currency_code":"USD","in_stock":true},{"title":"Audio CD [10]","offer_id":49385708650800,"sku":"10bp00","price":24.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/bp00-Square-cover.jpg?v=1773817235","url":"https:\/\/downpour.com\/products\/book-bp00","provider":"Downpour","version":"1.0","type":"link"}