{"product_id":"book-bjpm","title":"Hug Your Customers","description":"\u003cb\u003eRevised and updated for the first time since original publication!\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e Here is the 200,000-copy staple, praised by Warren Buffett as \"a gem … I wish everyone at Berkshire would follow [Jack Mitchell's] advice-we would own the world.\" \u003cbr\u003e\u003cbr\u003e If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, \u003ci\u003eHug Your Customers\u003c\/i\u003e. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. \u003ci\u003eHug Your Customers\u003c\/i\u003e shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, \u003ci\u003eHug Your Customers\u003c\/i\u003e is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.","brand":"Hachette Book Group","offers":[{"title":"Audiobook","offer_id":49349622825264,"sku":"BDbjpm","price":24.98,"currency_code":"USD","in_stock":true},{"title":"Audio CD [40]","offer_id":49349622858032,"sku":"40bjpm","price":25.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/bjpm-Square-cover.jpg?v=1776218659","url":"https:\/\/downpour.com\/products\/book-bjpm","provider":"Downpour","version":"1.0","type":"link"}