{"product_id":"book-aw77","title":"Exceeding Customer Expectations","description":"What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nationnation’s #1 car rental company, Enterprise Rent-A-Car. Drawing upon the secrets time-tested strategies that have propelledhelped Enterprise grow from a single location in St. Louis car dealership into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:\u003cbr\u003e\u003cbr\u003eActively seek out \u003ci\u003eun\u003c\/i\u003esatisfied customers and quickly turn them into loyal fans commit to improving their experience \u003cbr\u003eHire smart people and at the bottom, and train them from the ground up\u003cbr\u003eImplementDevelop methods to \u003ci\u003ereduce\u003c\/i\u003e costs and add value for your customers in every interaction.\u003cbr\u003eGrow your business by rewarding employees with financial incentives, developing strong partnerships, and focusing on the long term; willing customer loyalty is like running a marathon, not a 100-yard dash\u003cbr\u003eThrive during tough economic times by bringing new advantages to the market\u003cbr\u003eCultivate a fun and friendly workplace where teamwork rules\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eIn EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon—not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and gainedearned an enviable reputation as one of the world’s best companies to work for, won countless customer service awards, and enjoyed a nearly unbroken streak of record profits .\u003cbr\u003e\u003cbr\u003eEXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.","brand":"Penguin Random House","offers":[{"title":"Audiobook","offer_id":49340680470832,"sku":"BDaw77","price":17.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/265442-aw77-Square.jpg?v=1734046939","url":"https:\/\/downpour.com\/products\/book-aw77","provider":"Downpour","version":"1.0","type":"link"}