{"product_id":"book-1rqp","title":"All Business Is Personal","description":"\u003cp\u003e\u003cb\u003eFrom organizational consultant and bestselling author Joseph Michelli, a close look at the groundbreaking practices at Amazon's One Medical, revealing the key strategies that make them a revolutionary force in healthcare and an inspiration for all industries.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eWhat if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family?\u003c\/p\u003e\u003cp\u003eDrawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, \u003ci\u003eAll Business Is Personal\u003c\/i\u003e gives readers tools to blend the powerful benefits of today's rapidly improving technology with individuals' unique talents, all in the name of providing only the best for their customers. Readers will learn:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow to increase the value provided to colleagues, customers, and business partners\u003c\/li\u003e\n\u003cli\u003eExamples of how to make the customer experience easier, more accessible, and more successful\u003c\/li\u003e\n\u003cli\u003eAn iterative process for thoughtfully designing the customer experience\u003c\/li\u003e\n\u003cli\u003eThe importance of growing your people first before growing your business to develop a sustainable and high-performing organization\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003ci\u003eAll Business Is Personal\u003c\/i\u003e is your roadmap for blending people and technology to elevate the employee and customer experiences, drive repeat business, garner word-of-mouth referrals, and ensure sustainable organic growth.\u003c\/p\u003e","brand":"Brilliance Audio","offers":[{"title":"Audiobook","offer_id":66836524892464,"sku":"BD1rqp","price":35.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/1rqp-Square-cover.jpg?v=1779326367","url":"https:\/\/downpour.com\/products\/book-1rqp","provider":"Downpour","version":"1.0","type":"link"}