{"product_id":"book-1msu","title":"HOLD","description":"\u003cp\u003e\"LET ME TALK TO A HUMAN!\" We've all shouted it. Whispered it. Thought it while rage-pressing zero. In HOLD: THE SUFFERING ECONOMY OF CUSTOMER SERVICE, Amas Tenumah delivers a searing indictment of how modern service was designed-not to help you, but to wear you down. This isn't a how-to. It's a how-dare-you.Tenumah draws from years inside the belly of the corporate beast, where service is measured in KPIs, customers are problems to be deflected, and automation is the holy grail-so long as it keeps complaints quiet and costs lower. He connects the dots between corporate incentives, AI illusions, and the slow erosion of human connection. You'll learn: Why wait times are a feature, not a flawHow cost-cutting masquerades as \"innovation\"What companies really mean by \"world-class service\" And why the future of service depends on a revolt-led by us Blending real stories, biting wit, and an operator's insider knowledge, HOLD is a rallying cry for anyone who's tired of being treated like an afterthought-and ready to demand something better. Modern service is working. Just not for you.\u003c\/p\u003e","brand":"INAudio","offers":[{"title":"Audiobook","offer_id":66723490398512,"sku":"BD1msu","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0879\/2784\/9264\/files\/1msu-Square-cover.jpg?v=1777940220","url":"https:\/\/downpour.com\/products\/book-1msu","provider":"Downpour","version":"1.0","type":"link"}